This month ACPS is launching an easier, standardized way for all staff to address concerns, inquiries and suggestions we receive from parents, guardians and our community. The goal is that parents are directed to the right people to have their concerns addressed quickly, and that all are aware of the best paths for escalating unresolved issues.
In early December, this new process will be shared with parents and guardians in multiple languages through backpack fliers, emails, ACPS Express, and on social media. On the ACPS website this new protocol can be found at www.acps.k12.va.us/concerns and under the Contact Us area.
Because most questions or issues involving a specific student can be resolved at the school level, we encourage parents and guardians to start by contacting their child’s teacher, school support staff, or the front office.
Please familiarize yourself with this new protocol and order of contacts. Also familiarize yourself with key staff at your school or location, and what their roles are.
For these new protocols to be successful, it will take a concerted effort on the part of all ACPS staff. Together we can provide a better customer service experience for all of our students, parents, guardians and one another.