Asking questions and sharing feedback are signs of engaged families and staff and great schools! Many questions or issues involving a specific student can be resolved by contacting a child’s teacher, school support staff or the front office. Some concerns and questions are about division-wide policies or issues, and may be part of online Frequently Asked Questions (FAQs). There are a variety of ways families and the community can connect with ACPS to share their comments, get information or ask a question.
Ask ACPS
To share a concern or comment with ACPS leadership or to ask a question about division-wide issues, community members can write to ask@acps.k12.va.us.
“Ask ACPS” is part of a new system to make it easier for families to submit questions and comments and get a timely response. Please keep in mind that the ask@acps.k12.va.us email is not for school-specific questions or communications concerning a student. No confidential student information should be sent to this email address. Families should continue to contact their child’s teacher or front office staff for issues related to a specific school and student.
ACPS Helpline
The ACPS Helpline is still in place and ready to assist families! Parent liaisons and outreach assistants continue to help families in need of assistance through the ACPS Helpline. Families can text or call the Helpline, Monday-Friday, 10 a.m. to 3 p.m. as follows:
- For English, text or call 703-844-1763
- For Spanish, text or call 703-844-3424
- For Amharic, text or call 703-927-6866
- For Arabic, text or call 703-927-7095
Frequently Asked Questions
See the ACPS Frequently Asked Questions webpage, which is updated regularly to provide answers to questions from families throughout the school year.
School Newsletters and Social Media
Families can get school-specific communications as well by signing up for school newsletters and following schools on social media.